<p>If you've successfully verified your identity in Step 8, you've now be at the download document step also found in Step 8. You can check by logging into <a rel="noopener noreferrer" href="https://ubsportal.com" target="_blank">ubsportal.com</a></p>

If you've successfully verified your identity in Step 8, you've now be at the download document step also found in Step 8. You can check by logging into

Step 8. Verify Identity (Vouched) - I'm not sure if I've been verified? How do I know?

I need help, where can I receive support?

Step 4. Verify Identity (Tax Status) - I'm not sure if I've been verified? How do I know?

Step 4. Verify Identity (Tax Status) - I cannot verify my identity, what do I do?

Step 4. Verify Identity  (Tax Status) - Error Can’t Access Your Camera

Step 5. Waiting on IRS (Still Waiting...)

Step 6. Calculation Complete - Still awaiting transcripts

Step 6. Calculation Complete - I think my final calculated credit is incorrect

Step 6. Calculation Complete - Why Is My Self-Employed Tax Credit Different?

Step 6. Calculation Complete - Why has my claim been disqualified?

Step 7.  Advanced Funding - Why am I ineligible for the advance?

Step 7. Verify Bank Account - Can I change my bank account?

Step 7. Verify Bank Account - Bank Authorization Failed (Maximum Attempts)

Step 7. Verify Bank Account - I don't see the deposit to my account/

Step 7. Verify Bank Account -  I don’t see the verification code on my bank statement

Step 8. Verify Identity (Vouched) - Why do I have to verify my identity again?

Step 8. Verify Identity (Vouched) - I cannot verify my identity, what do I do?

Step 8. Downloading Documents - I'm having issues or errors

Help & Troubleshooting