Help CenterIf you've received a notification that my final tax credit is complete, and when logging in our system still says awaiting transcripts, you could have ran into the following scenerio:
We recently detected that your IRS tax transcripts indicate a joint tax filing status. As part of our compliance process, additional information from your spouse is required to proceed with your SETC claim.
We understand the importance of keeping this process as smooth and efficient as possible. To support claimants in this situation, we are releasing an update soon that will allow your spouse to securely provide the necessary details.
Once this update is live, we will send you a notification with clear instructions on how to complete this step. No action is needed from you at this time, but rest assured that we are working quickly to ensure you can move forward without delay.
Thank you for your patience, and we appreciate the opportunity to assist you.