Help CenterIf you are having trouble verifying your identity with the KYC process on on Step 4, here are some suggestions to help resolve the issue:
1. Check Your Document Quality
- Ensure your ID is clear, undamaged, and unexpired.
- Use a well-lit environment to avoid glare and shadows.
- Hold the ID steady and within the frame during capture.
- Avoid blurry or cropped images.
2. Use a Supported ID Type
- Check that you’re using an accepted form of identification (e.g., passport, driver’s license, or government-issued ID).
- Some platforms may require a specific type of ID—confirm with Persona’s instructions.
3. Match the Selfie to Your ID
- Make sure your face is fully visible in the selfie.
- Avoid hats, glasses, or masks that might obscure your features.
- Keep a neutral expression and look directly at the camera.
4. Use a Stable Internet Connection
- A slow or unstable internet connection can cause upload failures.
- Switch to a Wi-Fi network if using mobile data.
5. Try a Different Device or Browser
- If the verification fails, try using a different smartphone, tablet, or computer.
- Use an updated web browser like Chrome, Firefox, or Safari.
6. Double-Check Your Personal Information
- Ensure your name, date of birth, and address match exactly with the details on your ID.
- Avoid using nicknames or shortened versions of your name.
7. Enable Camera and File Permissions
- If using a phone, ensure that camera and file upload permissions are enabled.
- On iPhone: Go to Settings → Safari → Camera & Microphone Access and allow.
- On Android: Go to Settings → Apps → Browser App → Permissions and allow.
8. Restart the Process if Needed
- If you received an error, restart the verification process and clear your browser’s cache before trying again.
9. Contact Support
- If you continue to experience issues, reach out to our support team for assistance at support@unitedbusinesssolutions.com
- Provide any error messages you received to speed up troubleshooting.