Step 4. Verify Identity (Tax Status) - Error Can’t Access Your Camera

If you you received this error message during the verification flow, you will need to enable camera permissions for your device and/or browser in order to complete the flow.

How you enable camera permissions depends on your browser and device type.

If you're using Chrome

Follow the steps in the relevant link below:

For Desktop

For iPhone & iPad

For Android

If you're on Safari

Follow the steps in the relevant link below:

For Desktop

Follow the relevant steps below:

For mobile devices below iOS 13:

• Go to Settings on your device

• Scroll down and select Safari

• Scroll down and select Camera. Set the permission setting to "Ask" or "Allow".

For mobile devices on iOS 13:

• Tap the "AA" icon in the URL bar in the top left

Then tap "Website Settings." Here, set camera permissions to "Allow" or "Ask"